Welcome to Jill Lowe shop. By accessing or using our website (the “Site”) and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions (the “Terms”). Please read these Terms carefully before using our services.
To use the Site and make purchases, you must:
We offer skincare and makeup products that are described as accurately as possible. However, we do not guarantee that the product descriptions, colors, or other content on the Site are completely accurate, complete, or error-free.
Prices are subject to change without notice. All prices displayed on the Site are in Singapore Dollars (SGD) and include Goods and Services Tax (GST) unless otherwise stated. Shipping costs and other additional fees (if applicable) will be clearly displayed during the checkout process.
We reserve the right to refuse or cancel any order at any time for any reason. Reasons for cancellation may include, but are not limited to:
If your order is canceled after payment has been processed, we will issue a refund for the full amount paid.
We aim to process and ship orders within 3 business days. We are not responsible for delays caused by shipping carriers or other external factors beyond our control.
We comply with Singapore’s Consumer Protection (Fair Trading) Act. You have the right to return unopened and unused products within 5 days of receipt for a full refund, subject to the following conditions:
To initiate a return, please contact our customer service team at e-commerce@jilllowe.com with your order details. Refunds will be issued to your original payment method. Shipping costs for returns are non-refundable unless the return is due to a defect or an error on our part.
In cases of defective or wrong items delivered, we will bear the return shipping cost and offer either a replacement or full refund.
When you create an account with us, you must provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account details and password. Any activity on your account is your responsibility, and we reserve the right to terminate or suspend your account for any violation of these Terms.
We accept the following payment methods: Debit card, Credit card, Paynow. All payments are processed in Singapore Dollars (SGD). By submitting an order, you authorize us to charge your payment method for the total amount of your purchase, including GST and any applicable shipping fees. We use secure third-party payment processors to ensure the security of your transactions.
Your personal data will be processed in accordance with Singapore’s Personal Data Protection Act (PDPA). We respect your privacy and will only collect, use, and disclose your personal data in accordance with our Privacy Policy.
All content on the Site, including but not limited to text, images, logos, and product descriptions, are the property of Jill Lowe International Pte. Ltd. or our licensors. You may not use, reproduce, or distribute any content from the Site without prior written consent from us.
To the fullest extent permitted by Singaporean law, Jill Lowe International Pte. Ltd. shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Site or the purchase of our products. This includes, but is not limited to, any loss of profits, data, or business.
We strive to provide high-quality skincare and makeup products, but we do not guarantee that our products will be effective or suitable for your specific skin type or condition.
We strongly recommend that consumers carefully review the ingredients list for each product to ensure compatibility with their skin. Before using any new skincare or makeup product, we encourage performing a patch test to minimize the risk of allergic reactions or skin irritation. Individual results may vary.
These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these Terms or your use of the Site will be resolved in the courts of Singapore.
As part of our commitment to customer service, we aim to resolve any complaints or disputes swiftly. Should you encounter an issue with our products or services, please contact us first to attempt to resolve the matter. If a resolution cannot be reached, the dispute may be referred to mediation under the Singapore Mediation Centre, or other recognised mediation services before proceeding to litigation.
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Site. It is your responsibility to review these Terms periodically for any updates.
If you have any questions or concerns about these Terms, please contact us at:
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Est. Since 1985
The best of 3 decades of proven techniques to having beautiful skin for women to acquire personal brand recognition.
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